Privacy Policy

Effective Date: November 24, 2024

Welcome to XTRM Group (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting any personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.xtrm.group (“Website”). By using our Website, you agree to the terms outlined in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website.

Information We Collect

We may collect various types of information from users who visit our Website. This includes but is not limited to:

• Personal Information: We may collect your name, email address, phone number, mailing address, company details, and any other information you voluntarily provide through contact forms or direct communication.
• Technical Information: We may collect details such as your IP address, browser type, device information, operating system, referral URLs, and browsing behavior while interacting with our Website.
• Cookies and Tracking Data: We may use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze traffic patterns, and personalize content and advertisements.

How We Use Your Information

The information we collect is used for the following purposes:

• To provide, manage, and improve our services and Website functionality.
• To communicate with you regarding inquiries, updates, promotions, and other relevant information.
• To enhance website security and user experience.
• To process transactions and provide customer support.
• To conduct market research and analyze data to improve our business operations.
• To comply with legal obligations and prevent fraudulent activities.

How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with website hosting, analytics, customer support, payment processing, and marketing services.
• Business Partners and Affiliates: We may share information with affiliated businesses or partners for joint ventures, collaborations, or promotional activities.
• Legal Authorities: We may disclose your information if required by law, legal process, or to protect our legal rights and the safety of our users or others.
• Successors or Acquirers: In the event of a business merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to improve functionality and user experience. These include:

• Essential Cookies: Necessary for the basic operation of the Website, such as enabling security features.
• Performance Cookies: Collect information on how users interact with the Website, allowing us to improve its functionality.
• Targeting/Advertising Cookies: Help deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You have the option to manage your cookie preferences through your browser settings. Disabling cookies may impact your experience on our Website.

Data Security

We implement reasonable security measures, including encryption, firewalls, and secure access controls, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet or electronic storage method is completely secure. While we strive to protect your data, we cannot guarantee absolute security. We recommend that users take additional precautions to safeguard their information.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• The right to access, update, or delete your personal data.
• The right to opt out of receiving marketing communications.
• The right to restrict or object to the processing of your data in certain circumstances.
• The right to withdraw consent where applicable.
• The right to request a copy of the data we hold about you.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

Third-Party Links

Our Website may contain links to third-party websites. These websites operate independently, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

Retention of Data

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on legal, regulatory, and operational requirements. Once the retention period expires, we securely delete or anonymize the data in accordance with industry best practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or service offerings. Any modifications will be posted on this page with an updated effective date. We encourage users to review this policy regularly to stay informed about how we handle their information.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

• Email: hello@xtrm.group
• Mailing Address: 14A Rue de la Paix (2nd Floor), Beau Vent, Lingwala, Kinshasa, Democratic Republic of Congo
• Phone Number: +243 85 22 5 33 07

By using our Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Website immediately.