Payment Portal

The XTRM Group Payment Portal currently supports the two (2) biggest payment processing networks in the world, which are:

• Visa
• Mastercard

Step 1 — Click on the “Credit & Debit Card” button above or simply CLICK HERE. You should see the payment page for XTRM Group, which is marked Verified. Always verify that you are paying the verified XTRM Group account before proceeding.

Step 2 — On the payment page, complete the Transaction Information section.

• Transaction Reference: Enter your invoice number. If your invoice does not contain an invoice number, use the payment reference provided to you by XTRM Group.
• Amount: Enter the exact amount you need to pay (Example: 500). Make sure the amount corresponds exactly to the amount shown on your invoice.
• Currency: Select the currency indicated on your XTRM Group invoice (for example: USD or CDF). Always pay in the currency specified on your invoice unless XTRM Group has explicitly agreed to another currency.
• Description: Enter a brief description of your payment (Example: Payment for Market Entry Advisory or Payment of Invoice 1534-001).

Step 3 — Once you have entered your transaction information, select the “CARTE” (in French) or “CARD” (in English) payment option, which is the second option, to pay with your bank card.

Review the transaction details you entered. Make sure:

• The reference is correct.
• The amount is correct.
• The currency is correct.

Then click on the big blue button “PAYER” (in French) or “PAY” (in English). You will be redirected to a secure payment environment to complete your card transaction.

Card payments use 3D Secure and card information is not entered directly on the Payment Portal page; instead, you will be redirected to a PCI-DSS-certified payment portal.

Step 4 — Enter your card details on the secure payment portal. Depending on your bank, you may be asked to complete an additional authentication step, such as:

• One-Time Password (OTP)
• Bank authentication
• 3D Secure verification
• Banking application confirmation

Step 5 — Complete the authentication process and wait for confirmation. Do not close the page until the transaction has been completed or you have received confirmation that the payment was successful.

Step 6 — Save your payment confirmation or transaction receipt for your records.

Step 7 — Once your payment has been completed, keep your payment confirmation or transaction reference. If XTRM Group has requested proof of payment, send your confirmation to the appropriate XTRM Group finance contact, quoting your:

• Full name
• Company name
• Invoice number
• Amount paid
• Payment method
• Payment date
• Transaction reference

This helps our finance team quickly reconcile your payment with the corresponding invoice.

Step 8 — Once your payment has been received and reconciled, XTRM Group will process the payment against your invoice. Where applicable, you may receive:

• Payment confirmation
• Official receipt
• Updated account statement
• Invoice marked as paid

If your payment has been completed but your invoice has not yet been updated, please contact the XTRM Group Finance Team and provide your payment reference.

Click on the “BANK TRANSFER” button here above to find our bank details to transfer funds directly to one of XTRM Group’s designated bank accounts.

The XTRM Group Payment Portal currently supports the four (4) mobile money services operating in the Democratic Republic of Congo only, which are:

• M-Pesa
• Orange Money
• Airtel Money
• Afrimoney

Step 1 — Click on the “Mobile Money” button above or simply CLICK HERE. You should see the payment page for XTRM Group, which is marked Verified. Always verify that you are paying the verified XTRM Group account before proceeding.

Step 2 — On the payment page, complete the Transaction Information section.

• Transaction Reference: Enter your invoice number. If your invoice does not contain an invoice number, use the payment reference provided to you by XTRM Group.
• Amount: Enter the exact amount you need to pay (Example: 500). Make sure the amount corresponds exactly to the amount shown on your invoice.
• Currency: Select the currency indicated on your XTRM Group invoice (for example: USD or CDF). Always pay in the currency specified on your invoice unless XTRM Group has explicitly agreed to another currency.
• Description: Enter a brief description of your payment (Example: Payment for Market Entry Advisory or Payment of Invoice 1534-001).

Step 3 — Once you have entered your transaction information, select the “MONNAIE MOBILE” (in French) or “MOBILE MONEY” (in English) payment option, which is the first option, to pay with your mobile money operator in the Democratic Republic of Congo.

Step 4 — Enter the phone number associated with your Mobile Money account. Enter your number in the format requested by the payment page.

Step 5 — Review your payment information and transaction details you entered. Make sure:

• The transaction reference is correct.
• The amount is correct.
• The currency is correct.
• Description
• Mobile Money phone number

Step 6 — Then click on the big blue button “PAYER” (in French) or “PAY” (in English) to complete your transaction.

Step 7 — Follow the instructions displayed on your cellphone by the payment system or your Mobile Money provider to authorize the transaction. Depending on the service, you may be required to confirm the transaction using your Mobile Money PIN or another authorization method.

Step 8 — Wait for the payment confirmation. Do not close the page until the transaction has been completed or you have received confirmation that the payment was successful.

Mobile Money payments can involve a payment request that the customer confirms using their PIN.

Step 9 — Once your payment has been completed, keep your payment confirmation or transaction reference. If XTRM Group has requested proof of payment, send your confirmation to the appropriate XTRM Group finance contact, quoting your:

• Full name
• Company name
• Invoice number
• Amount paid
• Payment method
• Payment date
• Transaction reference

This helps our finance team quickly reconcile your payment with the corresponding invoice.

Step 10 — Once your payment has been received and reconciled, XTRM Group will process the payment against your invoice. Where applicable, you may receive:

• Payment confirmation
• Official receipt
• Updated account statement
• Invoice marked as paid

If your payment has been completed but your invoice has not yet been updated, please contact the XTRM Group Finance Team and provide your payment reference.

Click on the “INTERNATIONAL WIRE TRANSFER” button here above to find our bank details. For clients outside the DRC, international wire transfers can be made using the applicable SWIFT and correspondent banking information provided on your invoice.

The XTRM Group Payment Portal currently supports one (1) Wallet service operating in the Democratic Republic of Congo:

• RAKKACash by BGFIBank RDC

Step 1 — Click on the “Wallet” button above or simply CLICK HERE. You should see the payment page for XTRM Group, which is marked Verified. Always verify that you are paying the verified XTRM Group account before proceeding.

Step 2 — On the payment page, complete the Transaction Information section.

• Transaction Reference: Enter your invoice number. If your invoice does not contain an invoice number, use the payment reference provided to you by XTRM Group.
• Amount: Enter the exact amount you need to pay (Example: 500). Make sure the amount corresponds exactly to the amount shown on your invoice.
• Currency: Select the currency indicated on your XTRM Group invoice (for example: USD or CDF). Always pay in the currency specified on your invoice unless XTRM Group has explicitly agreed to another currency.
• Description: Enter a brief description of your payment (Example: Payment for Market Entry Advisory or Payment of Invoice 1534-001).

Step 3 — Once you have entered your transaction information, select the “PORTEFEUILLE” (in French) or “WALLET” (in English) payment option, which is the third option, to pay with your wallet service operating in the Democratic Republic of Congo.

Step 4 — Enter the phone number associated with your wallet.

Step 5 — Review your transaction information. Confirm:

• Invoice or transaction reference
• Amount
• Currency
• Description
• Phone number

Step 6 — Then click on the big blue button “PAYER” (in French) or “PAY” (in English) to complete your transaction.

Step 7 — Follow the instructions provided by the wallet service.

RAKKACash payments require the customer’s phone number and confirmation using an OTP (One-Time Password) received by the customer.

Step 6 — Enter the OTP when requested to authorize the transaction.

Step 7 — Wait for confirmation that your payment has been successfully completed. Do not close the page until the transaction has been completed or you have received confirmation that the payment was successful.

Step 8 — Once your payment has been completed, keep your payment confirmation or transaction reference. If XTRM Group has requested proof of payment, send your confirmation to the appropriate XTRM Group finance contact, quoting your:

• Full name
• Company name
• Invoice number
• Amount paid
• Payment method
• Payment date
• Transaction reference

This helps our finance team quickly reconcile your payment with the corresponding invoice.

Step 9 — Once your payment has been received and reconciled, XTRM Group will process the payment against your invoice. Where applicable, you may receive:

• Payment confirmation
• Official receipt
• Updated account statement
• Invoice marked as paid

If your payment has been completed but your invoice has not yet been updated, please contact the XTRM Group Finance Team and provide your payment reference.

For certain engagements, XTRM Group may approve alternative payment arrangements subject to prior written agreement.

Depending on the nature of your engagement and the terms stated on your invoice, XTRM Group may accept payments in:

• USD – United States Dollar
• CDF – Congolese Franc
• EUR – Euro
• Other currencies subject to prior agreement

Currency Policy

All payments must be made in the currency specified on the applicable invoice or engagement agreement. Where payment is made in another currency, the applicable exchange rate, bank charges, and conversion costs shall be determined in accordance with the terms agreed between XTRM Group and the client.

The available payment methods and currencies may vary depending on your location and the payment options displayed by the payment portal. Card payments may be particularly convenient for international clients, subject to availability.

Check that your payment information is correct and that you have sufficient funds or balance. You may also try another available payment method.

If the problem continues, contact XTRM Group with your invoice number and any error message received.

Do not immediately make a second payment. First, check your bank, Mobile Money, or wallet transaction history and contact XTRM Group with your transaction reference so the payment can be verified.

Payments are generally reconciled after confirmation is received and funds are reflected in the relevant XTRM Group account. Processing times may vary depending on the payment method and financial institution.